CMPC - Business Process Automation
CMPC, a Forbes Global 2000 company, needed an automated legal case management system to handle internal legal requests, improve efficiency, and ensure organizational compliance. Resolva.tech developed a custom solution using Dynamics 365, Power Automate, and Microsoft 365, enabling automated case intake, workflow optimization, and role-based security management.
Client
Service
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The Challenge:
CMPC, one of the largest paper manufacturers in the world, lacked an automated system for managing legal matters.
The situation before Resolva.tech:
❌ All legal case requests came via email, creating delays and mismanagement.
❌ The legal team (20+ attorneys & paralegals) had no structured workflow.
❌ Lack of a self-service system meant business areas had no visibility into case status.
❌ Security & access roles were managed manually, creating compliance risks.
CMPC needed a robust, automated system to handle legal case intake, manage permissions & roles, and centralize compliance tracking.
The Solution
Resolva.tech delivered a fully customized Dynamics 365 implementation, integrated with Power Automate, Outlook, and SharePoint, enabling:
Automated Case Intake & Tracking
Power Automate workflows to auto-create legal matters from incoming emails.
Smart request routing to assign cases automatically based on predefined criteria.
Self-Service Legal Portal
A web-based self-service platform where any CMPC department could track case progress, update details, and upload documents.
Reduced reliance on email communication for internal legal requests.
Integrated Security & Role Management
License & permissions management for lawyers, paralegals, and external stakeholders.
Role-based access control (RBAC) to ensure only authorized users could access specific legal matters.
Microsoft 365 Integrations
Outlook integration to attach email chains directly to each matter.
SharePoint integration for centralized document storage & contract management.
Automated SLA Monitoring & Compliance
Custom SLA tracking to measure case resolution times.
Reports to analyze lawyer performance, case trends, and compliance metrics.
The Results
- 100% automated case intake & tracking → Eliminated email-based mismanagement.
- Improved lawyer efficiency & SLA compliance monitoring.
- Secure role-based access & automated license management.
- Centralized case data & reporting for real-time insights.
- Enhanced collaboration across all CMPC business areas.
